Home Banner home contact us exchange offers size chart terms and conditions find us on facebook join mailing list

 

side menu
 
EXCHANGE CONDITIONS - PRE-ORDER & STOCK

An exchange will be possible under one or more of the following conditions:

  • IF the colour * of the item delivered is not the same as the colour * ordered
  • IF the size of the item delivered is not the same as the size ordered
  • IF the item is torn/damaged at the time the customer received and checked the item

AND if all the following conditions are met:

  • IF the item's original packaging and tag are intact AND
  • IF item has not been tried on/used or washed before AND
  • IF exchange request is received within 7 days from day of receipt of item

* Note: Colour shades may differ slightly due to individual monitor settings hence we are unable to accept such exchange requests unless there is a stark contrast.

       
EXCHANGE CONDITIONS - SPREE! & SHOP@TAIWAN

Terms & Conditions are stated under 'How To Purchase' of the respective sections:

       
EXCHANGE PROCEDURES

We will review each exchange request based on the following hence please arrange to:

  • Provide clear pictures AND give a short descriptions of the issue(s) you would like to highlight
  • Provide your details under the correct Order ID
       
REFUNDS/REPLACEMENTS

A refund will be made if the item ordered is no longer available.

A replacement (of equivalent or lower value) will be allowed should the original item ordered is no longer available for sale.

       
       
       
       
Bottom Border